Questions or Complaints

If you have questions or a complaint speak to your service provider. If your normal service provider doesn’t offer the service you need, the incumbent operator in your country may offer the widest range of services.

 

Your national telecommunications regulator will handle your complaints if your service provider doesn’t:

 

Country

 

Regulator

Website

Incumbent Operator

Austria

RTR

www.rtr.at

Telekom Austria

Belgium

IBPT

www.ibpt.be

Belgacom

Czech

Ministry of Transport

www.mdcr.cz

České telecomy

Denmark

TST

www.tst.dk

TDC (Tele Danmark)

Estonia

TSM

www.tsm.ee

Eesti Telekom

Finland

THK

www.thk.fi

Telia Sonera

France

ARCEP

www.arcep.fr

France Télécom

Germany

Bundesnetzagentur

www.bundesnetzagentur.de

Deutsche Telekom

Greece

EETT

www.eett.gr

OTE

Hungary

IHM

www.ihm.gov.hu

MATAV

Ireland

ODTR

www.odtr.ie

Eircom

Italy

AGCOM

www.agcom.it

Telecom Italia

Latvia

Delna

www.delna.lv

Lattelekom

Lithuania

RIM

www.rim.lt

AB Lietuvos telekomas

Luxembourg

ILR

www.ilr.etat.lu

P&T Luxembourg

Netherlands

OPTA

www.opta.nl

KPN Telecom

Norway

NPT

www.npt.no

Telenor

Portugal

ANACOM

www.icp.pt

Portugal Telecom

Slovenia

Ministry of the economy

www.mg.gov.si

Slovenia Telecom

Spain

CMT

www.cmt.es

Telefónica

Sweden

PTS

www.pts.se

Telia Sonera

Switzerland

OFCOM/BAKOM

www.bakom.admin.ch

Swisscom

UK

OFCOM

www.ofcom.org.uk

British Telecom