Questions
or Complaints
If you have questions or a complaint speak to your
service provider. If your normal service provider doesn’t offer the service you
need, the incumbent operator in your country may offer the widest range of
services.
Your national telecommunications regulator will handle
your complaints if your service provider doesn’t:
Country |
Regulator |
Website |
Incumbent
Operator |
Austria |
RTR |
Telekom Austria |
|
Belgium |
IBPT |
Belgacom |
|
Czech |
Ministry of Transport |
České telecomy |
|
Denmark |
TST |
TDC (Tele Danmark) |
|
Estonia |
TSM |
Eesti Telekom |
|
Finland |
THK |
Telia Sonera |
|
France |
ARCEP |
France Télécom |
|
Germany |
Bundesnetzagentur |
Deutsche Telekom |
|
Greece |
EETT |
OTE |
|
Hungary |
IHM |
MATAV |
|
Ireland |
ODTR |
Eircom |
|
Italy |
AGCOM |
Telecom Italia |
|
Latvia |
Delna |
Lattelekom |
|
Lithuania |
RIM |
AB Lietuvos telekomas |
|
Luxembourg |
ILR |
P&T Luxembourg |
|
Netherlands |
OPTA |
KPN Telecom |
|
Norway |
NPT |
Telenor |
|
Portugal |
ANACOM |
Portugal Telecom |
|
Slovenia |
Ministry of the economy |
Slovenia Telecom |
|
Spain |
CMT |
Telefónica |
|
Sweden |
PTS |
Telia Sonera |
|
Switzerland |
OFCOM/BAKOM |
Swisscom |
|
UK |
OFCOM |
British Telecom |